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Frequently Asked Questions

How do I read eBooks I purchased?

✔️ eBook files are delivered via email immediately after purchase. You will receive an email from BookFunnel with a link to download your book. If you don't see the email, check your spam folder.

✔️ With only a few clicks, you can read your ebook on a Kindle, Nook, Kobo Reader, iPad, Google tablet, computer, cell phone, and any digital device that supports ePub files. You can also read directly in the Book Funnel app.

✔️ Your purchase also includes VIP email support from BookFunnel. If you have any issues downloading an eBook, BookFunnel will walk you through the process. You can get help downloading your eBook by visiting Book Funnel's Help Page or by sending an email to help@bookfunnel.com.

How do I listen to audiobooks I purchased?

✔️ Audiobook files are delivered via email immediately after purchase. You will receive an email from BookFunnel with a link to download your audiobook. If you don't see the email, check your spam folder.

✔️ With only a few clicks, you can listen to your audiobook on any device. You can also listen directly in the Book Funnel app.

✔️ Your purchase also includes VIP email support from BookFunnel. If you have any issues downloading your audiobook, BookFunnel will walk you through the process. For help, visit Book Funnel's Help Page or send an email to help@bookfunnel.com.

Help! My Book Funnel codes expired.

BookFunnel links for eBooks and audiobooks you purchase expire after 14 days. However, you have access to the books forever.

To get new codes to download your books, visit Book Funnel's Help Page or send an email to help@bookfunnel.com. Please use the same email address you used at checkout to purchase the books, so BookFunnel can find you in their system and issue new download codes.

What is the suggested reading order for your books?

All of my dark romances are part of a series. Each series can be read independently of the other.

All of my hockey romances are standalone novels and can be read in any order.

View the suggested reading order

What is your return policy?

Audiobooks, eBooks, and gift cards are digital products and cannot be returned or refunded. All sales are final on digital products with the exception of pre-ordered eBooks.

If you would like to cancel your pre-order before the release date, and before you have received an email with the download link from BookFunnel, please email jill@jillianfrostbooks.com with your order number in the subject line for a full refund.

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